Welcome to CuSP:
A Chicago Customer Success Community
Our focus? Building a robust CS community through knowledge sharing, networking, and regular meetups.
Dive into a world where collaboration shapes the future of Customer Success, right here in the heart of Chicago.
CuSP: A Chicago Customer Success Community
Our Mission
This community explores the role of Customer Success as part of an organization’s strategy. Our main goal is to bring Customer Success Professionals together as a resource for each other. We will focus primarily on building a CS community, knowledge sharing, and networking. CuSP hosts a regular meetup where members of the Chicago CS community come together to share best practices for creating CS strategy, exploring similarities and differences of adjacent practices, and how CS creates value for organizations.
Community Support
professional development
in-person and virtual events
Customer Success networking
RESOURCE HUB
PARTNER WITH CUSP
Get Your Brand in the Room
Our community runs on the companies and people who show up for it. Our partners get real visibility with practitioners and leaders across the city, and the credibility that comes from supporting a community people genuinely want to be part of.
SPONSOR AN EVENT
HOST AN EVENT
COLLAB ON AN EVENT
SPEAK AT AN EVENT
Meet Our Board
Swati Garg
Chair and CO-Founder of CuSP
Founder and CEO, Melo Associates
Swati Garg is a serial entrepreneur and founder of Melo Associates, an award winning talent firm specializing in revenue roles. She also co founded CuSP, a Chicago based Customer Success community that brings professionals together to connect, learn, and grow. Swati is an Amazon best selling co author of The Customer Success Talent Playbook and a sought after speaker on hiring, leadership, and the future of Customer Success. She has been named one of USA Today’s Top 10 Recruiting Experts and recognized as a Top 25 Customer Success leader, and continues to shape conversations around talent and leadership through her work and speaking.
Parul Bhandari
CEO CustomerXSuccess, CS leader, author and podcast host
Parul Bhandari is the founder of CustomerXSuccess, a fractional customer success consultancy for B2B SaaS companies, and the author of six books spanning children’s literature, poetry, and business – including the Amazon bestselling Good Brown Girls and The Customer Success Talent Playbook. She hosts The Business of Success and South Asian Success podcasts and is a former Inc.com contributor. Whether she’s building CS strategies for SaaS companies or writing books that reflect the world back to those who rarely see themselves in it, Parul is driven by one throughline: building better experiences for everyone she serves – from customers to readers.
Kimberly Knowles
Human-Centered AI Enablement Strategist
Kimberly Knowles turns complexity into clarity by connecting people, data, and systems so that initiatives translate into real-world outcomes. Across more than 20 years in higher education, EdTech, and SaaS, she has gravitated toward the work that sits between intent and reality — hearing the business objectives and strategic plan on one side, observing day-to-day operations on the other, and identifying what needs to shift in systems, processes, tools, or enablement for those goals to be realized. [Name] welcomes conversations with anyone exploring how to turn strategy, AI adoption, or organizational change into workflows people can actually use, and is always glad to compare notes.
Community Sponsor
Melo Associates is the leading recruitment firm for Customer Success and Professional Services. Their mission is to create opportunities that are mutually beneficial, embracing the strengths and values of both individual and organization, ensuring professional satisfaction is a two-way street.
ARE YOU ALSO A LEADER?
Join the CuSP: Leaders List
CuSP Leaders is the leadership email list from CuSP: A Chicago Customer Success Community. It’s built for anyone leading in Customer Success including people-managers, leaders with and without direct reports, and those guiding teams indirectly.
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